Shipping and Handling

At J & JENA Pet Boutique your satisfaction is our top priority. Every day, we carefully process and ship products to customers worldwide. Please note that since many of our warehouses are located internationally, shipping times may vary, and we are unable to provide next-day delivery at this time.

Processing Time

Once your payment is confirmed, we immediately begin processing your order. This includes order verification, tailoring (if applicable), quality checks, and secure packaging. Processing typically takes 1–4 business days.

Shipping Time

After processing, your order will be dispatched from our supplier’s warehouse. Delivery time varies by destination but usually takes 7–14 business days.

Tracking

As soon as your order ships, you will receive a confirmation email with a tracking number. This allows you to conveniently track your package through our website at any time. While most of our shipping partners provide reliable tracking services, please note that in rare cases, tracking updates may be limited.